Important Reminder About The EXIST Help Desk!

Dear Market Participants,

 As EXIST, we continuously make efforts to improve quality of the products and services that we provide.

Accordingly, please feel free to submit your requests, suggestions and complaints through EXIST Help Desk –EHD at any time of the day.

Please note that the following e-mail addresses will not be available from March 1, 2021:,,,,,,

Dear Market Participants;

By signing in with your username and password, you may create new requests, view the ongoing or previous requests and review the frequently asked questions to get answer for your questions.

You may apply your Transactions, Information Requests, Problem Notifications or Suggestions-Improvements concerning the Electricity Market, Natural Gas Market, Market Financial Transactions, Transparency Platform and Mobile Application.

Dear Non-Market Participant Stakeholders;

You may sign up for the system by using your e-mail address and submit your requests, suggestions, concerns and complaints concerning the Transparency Platform, Market Financial Transactions and Legal Entity Registrations.

* You may use the Emergency Support e-mail addresses below in case you are not able to reach to EXIST Help Desk due to technical problems:

Important Reminder About The EXIST Help Desk!

Due to EXIST Help Desk is taken into service  e-mail addresses that are currently used for the submission of requests, suggestions and complaints will cease to function from March 1, 2021.

For detailed information:


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