Announcements

EXIST Help Desk Made Available for Use

EXIST has launched its EXIST Help Desk (EYM) to provide continuous service support for its products and services.

With EYM, energy market participants and other stakeholders will be able to communicate their requests, suggestions, issues and complaints around the clock with the EXIST Help Dest service application. In this application which can be accessed through the address yardim.epias.com.tr ;

Market Participants; will be able to log in with their user names and passwords and create new requests, view their pending or past requests and get quick responses to their questions in the frequently asked questions section. They will be able to file applications under the sections entitled Electricity Market, Natural Gas Market, Market Financial Transactions, Transparency Platform and Mobile Application, and as for application type, under sections entitled Transaction, Request for Information, Issue Reporting or Suggestions-Improvements.

Stakeholders who are not market participants will be able to register in the system through their e-mail addresses, and convey their requests, suggestions and complaints in relation to the Transparency Platform, Market Financial Transactions and Legal Entity Registration procedures through the EXIST Help Desk.

*We would like to remind you that, you must sent EXIST all requests that require an official letter bearing authorized signatures according to the previous procedure and not through the EYM.

** The e-mail addresses used to request information, technical issues and other matters will be discontinued as of 21 May 2020, and only the EXIST Help Desk will be used as a support communication channel as of the specified date.

EXIST Help Desk link; yardim.epias.com.tr

You can find the EXIST Help Desk User Manual here.

ELECTRICITY MARKET ANNOUNCEMENTS

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Date Title Category
19.01.2022 About Publishing Eligible Customer Activity in February 2022 Eligible Consumer
17.01.2022 December 2021 Electricity Market Settlement Notice Announcements Electricity Kayıt ve Uzlaştırma Market Uncategorized
14.01.2022 December 2021 Ancillary Services Market Settlement Notice Announcements Electricity Kayıt ve Uzlaştırma Market
05.01.2022 Requests of Non-Registered or Outdated Metering Points for February 2022 Period Eligible Consumer
24.12.2021 About Publishing Final Eligible Customer Lists for January 2022 and The beginning of February 2022 Request Period Eligible Consumer
23.12.2021 Eligible Consumer Limit for 2022 Electricity Eligible Consumer
17.12.2021 About Publishing Eligible Customer Activity in January 2022 Eligible Consumer
14.12.2021 November 2021 Ancillary Services Market Settlement Notice Announcements Electricity Kayıt ve Uzlaştırma Market
14.12.2021 Regional Seasonality Coefficients (January – June 2022) Collateral Electricity Uncategorized
03.12.2021 The Updated Prices for electricity power plant based on renewable energy sources with RES Certificate to be in commissioning from 01.07.2021 date until 31.12.2025. Electricity Kayıt ve Uzlaştırma Registration and Settlement
03.12.2021 Improvements Regarding Multiple Request Process for Eligible Customers Eligible Consumer
03.12.2021 Requests of Non-Registered or Outdated Metering Points for January 2022 Period Eligible Consumer
26.11.2021 About Publishing Final Eligible Customer Lists for December 2021 and The beginning of January 2022 Request Period Eligible Consumer
19.11.2021 About Publishing Eligible Customer Activity in December 2021 Eligible Consumer
15.11.2021 October 2021 Electricity Market Settlement Notice Announcements Electricity Kayıt ve Uzlaştırma Market Uncategorized
15.11.2021 October 2021 Ancillary Services Market Settlement Notice Announcements Electricity Kayıt ve Uzlaştırma Market Uncategorized
15.11.2021 October 2021 Futures Electricity Market Settlement Notice Announcements Electricity Kayıt ve Uzlaştırma Uncategorized
12.11.2021 Access Information for Eligible Customer Portal Eligible Consumer
05.11.2021 Requests of Non-Registered or Outdated Metering Points for December 2021 Period Eligible Consumer
26.10.2021 About Publishing Final Eligible Customer Lists for November 2021 and The beginning of December 2021 Request Period Eligible Consumer
20.10.2021 29 Ekim Cumhuriyet Bayramı Holiday Collateral Calculation Collateral Electricity Market
19.10.2021 About Publishing Eligible Customer Activity in November 2021 Eligible Consumer
15.10.2021 September 2021 Electricity Market Settlement Notice Announcements Electricity Kayıt ve Uzlaştırma Registration and Settlement Uncategorized
15.10.2021 September 2021 Futures Electricity Market Settlement Notice Announcements Electricity Kayıt ve Uzlaştırma Uncategorized
14.10.2021 September 2021 Ancillary Services Market Settlement Notice Electricity Kayıt ve Uzlaştırma Market Uncategorized
05.10.2021 Requests of Non-Registered or Outdated Metering Points for November 2021 Period Eligible Consumer
24.09.2021 About Publishing Final Eligible Customer Lists for October 2021 and The beginning of November 2021 Request Period Eligible Consumer
17.09.2021 About Publishing Eligible Customer Activity in October 2021 Eligible Consumer
15.09.2021 August 2021 Electricity Market Settlement Notice Announcements Electricity Kayıt ve Uzlaştırma
15.09.2021 The Updated Prices for electricity power plant based on renewable energy sources with RES Certificate to be in commissioning from 01.07.2021 date until 31.12.2025. Electricity Kayıt ve Uzlaştırma

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